Public advice centres
The Advice Centres work according to single standards regarding records of approaches and consultation; rules and procedure and ethical norms. There is a joint information base and exchange of information between advice centres.
The network presently includes 13 advice centres in Kherson, Kharkiv, Chernihiv, Kirovohrad, Lviv, Luhansk, Mykolaiv, Donetsk, Ternopil, Konotop (Sumy region), Severodonetsk, (Luhansk region), Sevastopol and Kyiv.
These advice centres hold sessions at least once a week. A lot of people also write, telephone or make contact via the Internet.
As well as seeing people in the regional centres in their offices, each organization holds outreach consultations around the region in inaccessible areas where there is often no legal aid at all.
During 2009 UHHRU advice centres provided over 13,000 consultations, this being almost 3.5 thousand more than the previous year. The advice centres were approached most by pensioners, the unemployed and people not working, business people and prisoners. It should be noted that 53% of the consultations were provided to women. Most complaints were about the courts, the police, bodies of local self-government and the management of enterprises.
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